Quality Assurance Initiatives
1. Quality Assurance Policy
In the Kuraray Group, in the first paragraph of the Kuraray Corporate Statement, "Our Commitment," "We will constantly develop and provide safe, high-quality products and services. "It states.
Based on this pledge, we have established the following quality assurance policy.
- Compliance with Social Responsibility
- Compliance with laws, regulations and standards
- Improve customer satisfaction
- Achievement and continuous improvement of quality targets
- Ensure product quality
- Top priority on safety
2. Quality Assurance Activities
1. Definition of Quality Assurance
Kuraray Trading defined quality assurance as "activities that demonstrate our ability to consistently deliver products and services that "meet customer needs and expectations."
Based on this definition, we strive to obtain customer satisfaction and become the customer's choice.
2. Quality Assurance System
Kuraray Trading strives to improve customer satisfaction through quality assurance activities in which all employees participate.
3. Certifications and Qualifications
Kuraray Trading has acquired various certifications and qualifications to ensure the quality and safety of the products we manufacture and sell, and we strive to provide high-quality, safe and reliable products.
Examples:
- ISO 9001 (our Okayama factory, industrial belt manufacturing, etc.)
- Medical device manufacturing and sales license
- SEK certification (product certification mark for functional textile products)
etc.
3. Employee Training
It is important for all employees to engage in quality-related activities to increase customer satisfaction. Based on this idea, we have been promoting education by encouraging all employees to obtain QC certification.
A wide range of people, from factory workers to sales staff, have taken the test. As a result, approximately 80% of employees have obtained Level 3 of the QC certification, which has helped to establish an awareness of quality assurance.
We have also created training videos for employees on the "Basic Concept of Quality Assurance" and "Reducing Complaints," and are promoting quality education in line with practical operations. The program has been well received by employees, who say they can study whenever they like, and more than 90% of the participants take the course each time.
